Refund policy

As each art piece is specially made to your specifications, we do not accept returns, exchanges, or cancellations. We do our utmost to ensure that your artwork is expertly packaged and arrives safely at your destination.  

Damages and issues
Please inspect your order upon receipt and contact me at kim@saltcreekprints.com within 7 days of delivery. Please include several photos of both the print and packaging so I can evaluate the issue and make it right.  It is very important that I receive photos of packaging as well as the print. Unfortunately, I cannot issue refunds without photos proving the damage to the insurance.

Refunds on Damaged or Defective Items
Once I have reviewed your email and photos I will let you know within a few days if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 10 business days have passed since we’ve approved your return, please contact me at kim@saltcreekprints.com.